Terms of use, in plain English
By ReputationKiln Editorial · Published
This is the plain-English version of the terms for using ReputationKiln. The short of it is this. The guidance here is general information, not legal advice for your particular situation. You are welcome to read it, link to it, and quote it with credit. You may not republish it wholesale as your own. And while we work hard to be accurate, the decisions you make from it remain yours. The fuller version follows, in the same plain language as the rest of the site.
Information, not advice
Everything on this site is general information to help small businesses understand how reviews and reputation work, and the relevant law across the six countries we cover. It is not legal, financial or other professional advice, and it is not a substitute for advice on your own circumstances. The law in this area is new in places, it changes, and it differs by country. Figures, rules and cases are accurate to the best of our knowledge on the date shown on each page, and they can go out of date. Verify anything you intend to rely on, and for a specific problem, take advice from a qualified professional in your country.
No warranty, and your decisions are your own
We try hard to be accurate, we cite primary sources, and we publish corrections in the open. Even so, we provide this site as it is, without warranties of any kind, and to the fullest extent the law allows we are not liable for any loss or damage arising from your use of it or your reliance on it. Acting on the information here, or choosing not to, is your decision and your responsibility.
Using our content
The writing, design and structure of this site are our work and are protected by copyright. All rights reserved.
You are welcome to read any page, to link to any page freely, and to quote short extracts in your own work, as long as you credit ReputationKiln and link back to the page you took it from. We want the information used and passed on.
You may not copy, reproduce or republish whole pages or substantial parts of the site; scrape or bulk-extract the content for republication; mirror or frame the site; present our work as your own; or remove credit and source information from anything you quote.
Search engines and AI assistants are welcome to crawl, index and cite this site, and our robots file is set up to allow exactly that. We want the information found and quoted with attribution. That is a different thing from republishing it as your own, which is what the paragraph above reserves against.
Links and sources
We link to primary sources, official bodies and other sites so that you can check our work. We are not responsible for the content of sites we link to, and a link is not an endorsement of them.
How we name, and putting things right
As a matter of editorial policy we describe practices and mechanisms rather than naming individual businesses, except where a matter is already on the public record through a court, a regulator or an official body. If you believe anything on this site is inaccurate, tell us at hello@kilnguides.co.uk and we will look into it and correct it where we are wrong. Openly published corrections are part of how this site holds itself accountable.
Changes, contact and governing law
We may update these terms, and the date they were last changed is shown on the site. Questions: hello@kilnguides.co.uk. These terms are governed by the law of England and Wales, and this does not affect any mandatory consumer rights you have under the law of your own country.